Refund Policy

At Upvotics, we believe in transparency and fairness. This Refund Policy explains our approach to refunds, cancellations, and subscriptions. Please read this policy carefully, especially the information about our 7-day free trial.

Our Refund Policy Summary

1. Free Trial Period

1.1 What's Included in the Free Trial

Every new Upvotics user receives a 7-day free trial that includes:

• Full access to all premium features - No feature restrictions
• Limited credits - 25 Composer, 50 Comment, and 25 Post Generation Credits
• Complete Reddit analytics - All analytics and insights tools
• Chrome extension - Full extension functionality
• Dashboard access - Complete access to your account dashboard
• Customer support - Email support during your trial

The free trial is designed to give you ample time to evaluate whether Upvotics is the right solution for you.

1.2 Free Trial Requirements

To start your free trial:

• Create an Upvotics account with a valid email address
• Connect your Reddit account via OAuth authentication
• Provide payment information (credit card or other accepted payment method)
• Important: Payment information is required to start the trial, but you will NOT be charged during the 7-day trial period

1.3 What Happens During the Trial

1.4 Canceling During the Free Trial

If you cancel your subscription during the 7-day free trial:

• You will NOT be charged - No payment will be processed
• You can continue using Upvotics until the trial period ends
• Your subscription will not automatically convert to a paid plan
• No refund is needed since no payment was made

To cancel during the free trial, visit your account dashboard or contact support@upvotics.com.

1.5 After the Free Trial Ends

If you do NOT cancel before the 7-day trial period ends:

• Your subscription will automatically convert to the paid plan you selected (Monthly or Annual)
• Your payment method will be charged the full subscription amount
• You will receive a payment confirmation email
• After this payment is processed, our no-refund policy applies

2. No Refund Policy for Paid Subscriptions

2.1 Policy Statement

2.2 Why We Have This Policy

We have a no-refund policy for the following reasons:

• Generous Free Trial: The 7-day free trial provides ample time to evaluate all features before payment
• Immediate Access: You receive immediate access to premium features and analytics upon subscription
• Service Delivery: We deliver the full service as described from day one of your paid subscription
• Fair Pricing: Our subscription pricing reflects the value and ongoing access to the service
• Business Sustainability: This policy helps us maintain and improve the service for all users

2.3 What You Should Do

3. Subscription Cancellation

3.1 How to Cancel

You can cancel your Upvotics subscription at any time through:

• Account Dashboard: Log in to your Upvotics account → Settings → Manage Subscription → Request Cancellation
• Email Support: Send a cancellation request to support@upvotics.com with your account email
• Contact Form: Use the contact form on our website with "Cancel Subscription" in the subject line

We will process your cancellation request within 24 hours and send you a confirmation email.

3.2 When Cancellation Takes Effect

3.3 Access After Cancellation

After you cancel your subscription:

• During Current Period: You retain full access to all premium features until the end date
• After Period Ends: Your account converts to a free tier (if available) or becomes inactive
• Your Data: Your account data is retained according to our Privacy Policy
• Reactivation: You can reactivate your subscription anytime by logging in and selecting a plan

3.4 Cancellation vs. Refund - Understanding the Difference

4. Subscription Plans and Billing

4.1 Available Plans

Upvotics offers the following subscription options:

4.2 Automatic Renewal

All paid subscriptions automatically renew:

• Monthly: Renews on the same day each month
• Annual: Renews on the same date each year
• You will receive an email reminder before renewal
• Cancel before the renewal date to prevent the next charge
• Renewals are charged at the current subscription rate (which may change with notice)

4.3 Payment Processing

Payment details:

• All payments are processed securely through Dodo Payments
• We accept major credit cards and debit cards
• Payments are in USD unless otherwise specified
• You are responsible for any applicable taxes or fees
• Failed payments may result in service interruption

4.4 Failed Payments

If a payment fails:

• We will notify you via email immediately
• We will automatically retry the payment within 3-5 days
• You should update your payment information in your account dashboard
• Continued payment failures may result in account suspension
• You remain responsible for any outstanding charges

5. Limited Exceptions to No Refund Policy

5.1 Exceptional Circumstances

While our standard policy is no refunds, we may consider refund requests in rare and exceptional circumstances:

• Billing Errors: Duplicate charges, incorrect amounts, or system errors
• Service Unavailability: Complete service outage for an extended period preventing access
• Technical Failures: Critical bugs or issues that make the service completely unusable (must be reported within 7 days)
• Unauthorized Charges: Charges made without your authorization (fraud or security breach)

5.2 What Does NOT Qualify for Refund

5.3 How to Request an Exception Review

If you believe your situation qualifies for an exception:

1. Contact us at support@upvotics.com
2. Include your account email, subscription details, and order/transaction ID
3. Clearly explain your situation and why you believe it qualifies for an exception
4. Provide any supporting documentation (screenshots, error messages, etc.)
5. Allow up to 5-7 business days for our team to review and respond

All refund decisions are made at our sole discretion. If a refund is approved, it will be processed to your original payment method within 7-10 business days.

6. Chargebacks and Disputes

6.1 Contact Us First

6.2 Chargeback Consequences

If you file a chargeback without contacting us first:

• Your Upvotics account will be immediately suspended
• You will lose access to all services and data
• We will dispute the chargeback with evidence of service delivery
• Your account may be permanently banned from using Upvotics
• Legal action may be taken to recover funds and chargeback fees

6.3 Legitimate Disputes

If you believe a charge is fraudulent or unauthorized:

• Contact us immediately at support@upvotics.com
• We will investigate and resolve legitimate fraud cases quickly
• We will work with you to secure your account
• Legitimate fraud claims will result in immediate refunds

7. Price Changes

7.1 Right to Change Prices

We reserve the right to change subscription prices at any time. For existing subscribers:

• We will provide at least 30 days' advance notice before any price increase
• Notice will be sent via email to your registered email address
• The new price will apply at your next renewal date
• Your current billing period will not be affected

7.2 Your Options When Prices Change

If we increase prices and you don't agree:

• You can cancel your subscription before the renewal date
• You will not be charged the new price
• You can continue using the service until your current period ends
• No refunds will be provided for your current subscription period

8. Account Deletion and Data

8.1 Deleting Your Account

You can delete your Upvotics account at any time:

• Log in to your account dashboard
• Contact support@upvotics.com to request account deletion

8.2 Effect on Subscription

9. Questions and Support

If you have questions about our refund policy, billing, or subscriptions:

Our team is here to help resolve any billing issues or answer questions about your subscription. We will always work in good faith to find fair solutions.

10. Quick Reference Guide